Welcome back to PowerPoint training online. In today’s article we are going to be discussing why training and development is so important in an organisation. We are not just talking about a large company here. Training and development is important in any organisation of any size. And it doesn’t matter what type of industry you are involved in.
This is relevant for all, f you are a tech company, finance company or even a charitable business we feel training and development is key to making sure you get the best return from all your stakeholders.
Below we are going to look at why training and development is so important in an organisation and we are going to break it down into the following points:
- Induction training
- Regular training for day to day to colleagues
- How it can maximise efficiency
- The impact on profit
- The effects on employees
Induction training vs day to day training
Before we start looking at why training and development is so important in an organisation, I want to separate training into two categories, induction and day to day training. The reason why I want to break it into two sections is because it is very easy for people to think of training as only one of these. A lot of companies train and induct new staff into the business but then they don’t continue the development journey for colleagues.
Most people will already know the difference between induction and training and day to day training but here is a quick comparison.
|Induction training||Day to Day training|
|At the start of the colleagues journey||Throughout a colleagues journey|
|Introduces people to the business||Introduces new processes or ideas|
|Informs people of policies and procedures||Refreshes old policies|
|Sets the standard||Cements the standard|
For the purpose of this article we will be touching on induction training but the main focus will be on day to day training. Most businesses understand and deliver an induction but a lot forget about continuous development. And that is why we want to look at why training and development is so important in an organisation.
As we mentioned above, we are not going to spend long looking at induction based training as I believe most companies already know the importance of delivering a solid induction. But nonetheless we are still going to take a quick look at the importance of an induction.
It introduces people to your organisation
You are able to introduce any new employee to your organisation. And it is not just about saying hello. When you run an induction it gives you a great chance to show off your brand, your values and what makes your organisation tick. It allows new hires to understand the direction the organisation is going in and where it wants to be.
It is not just new hires that need an induction, when somebody moves teams or departments it’s always a good idea to have a small inductionw ith them. Every team works differently and it is good to introduce that to new people.
Sets expectations for both parties
One of the bigger factors to consider with doing an induction is that it allows you to set the expectations for any new hires. It will allow you to make it clear this is what is expected and how we do it. It also allows any new hire to let you know how they work and what they expect from you and your organisation.
Day to day training
One hurdle that businesses need to get over is that training is not just for inductions or the start of a colleagues journey. There are many benefits in offering regular training to staff. We are going to look at these below.
Allows you to refresh knowledge
I have found over the years that people forget things. Maybe not on purpose, sometimes they just have something else on their mind. This is not an issue, usually. But then that person asks the person beside them what to do. Again, usually this is fine but on this occasion they ask the one person that wasn’t listening during the original training. This person has then been doing their own way. The wrong way.
So person one gets the wrong information and then they see a different person doing it differently and tell them that they are wrong. It spirals out of control and all of a sudden you have half of the office doing things the wrong way. Having regular training allows you to keep control of this. It allows you to make sure that your staff always have the relevant and correct knowledge to do the job that they need to do.
Fills in knowledge gaps
Depending on the type of business or the role a specific colleague is doing, will set the type of induction they will need to do. I have spent many years working in a contact centre which was regulated by financial regulators. We had a lot of content to go through. And I mean a lot. It was pages and pages of content. And it was boring for the most part. Over time I came to realise that there was only ever so much content people would take in those first few weeks.
So instead of having a typical induction that lasted a week or two, we changed it.
In the initial induction, they were given the knowledge that would allow them to do the job at a base standard. And then over the coming weeks and months, they would have small training sessions that would fill in the knowledge gaps that were stopping them from reaching the next level.
When you provide regular training to teams and departments, it will help to make sure that everybody is singing from the same hymn sheet. This will allow business to make sure that their customers always get the best support and service that they deserve.
Helps to build relationships
When people attend training, they are there as a group. Usually as equals. They all have the same goal, to sit through the training and get to learn something new. If the trainees are a group of people that do not know each other, this will help bring them together.
When I do inductions for a group of people, I always notice that by the end of it they bounce ideas off of each other and then use each other for support. This leads to that group being more prepared for the tasks that are required. They do not need to remember everything, they know they have people around them who can help them if they are stuck.
Recently, I have attended a couple of training sessions with colleagues from the wider business. I have been able to use these sessions to get to know these people. In fact, only recently have I actually reached out to one of these as I needed assistance with something. I would not have been able to do this before as I would not have known somebody with that set of skills.
Employees feel secure
Providing regular training to a colleague will help them to feel more secure in their job. This is due to the fact that employees feel that a company is less likely to let them go or make them redundant if they are willing to spend time and money investing in them.
Employees feel wanted
Very similar to the previous point, employees don’t come to work just to do work anymore. They want to feel like they are part of a team. That they belong. A lot of companies are changing the company culture of big business, think of Google and Uber. They are fun places to work. Regular training allows them to feel that you want them there.
Employees want to stay
When employees are happy in their job, they are less likely to leave and look for work elsewhere. If the two points above are met, an employee will want to stay with you. This not only means you have happy employees but it means you will save a lot of costs having to go through recruitment and spending time introducing another person into your business.
Good for mental health
This one will not be for every business but there are a few out there where work can be quiet solitary. This is ideal for some but as a species we are social. And getting people into a training group to go through training will allow them to connect over a common goal.
People like delivery drivers can spend all day every day by themselves so it is good to have a group session.
And there you have folks. I really hope you gleaned something from this article. Not just for you and your business but for the employees. Training is super important for everybody involved.
Thank you for taking the time to join us today. Now I would really love to hear your thoughts. Do you think training and development is important in an organisation and if so why. Or do you think training is going overboard and making people feel like they are in school again. You can join the conversation below or check or join us on Twitter.
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